Refund and Returns Policy

Thank you for shopping at ARD TECHTRONICS PRIVATE LIMITED. We value your satisfaction and aim to provide you with high-quality products. This Return and Refund Policy outlines our policy regarding returns and refunds for purchases made through our website (www.aird.live).

1. Return Policy:

   • Return Window: You can return your ARD Dash Cam within 10 days from the date of delivery.
   • Eligibility: The product must be in its original condition, with all accessories, packaging, and manuals included.
   • Damaged Products: If your product is damaged, please take clear photos of the damage and email them to our customer support team at care@aird.live. Include your order number and a brief description of the issue.

   Return Process:

   1. Submit a Return Request: Email our customer support team at care@aird.live with the photos of the damaged product, your order number, and contact information.
   2. Receive Return Authorization: After reviewing your request, we will provide instructions for returning the product.
   3. Return the Product: Ship the product back to us in its original packaging.

   Refund Policy:

   • Refund Eligibility: Refunds are processed once the returned product is received and inspected.
   • Refund Method: Refunds will be issued to the original payment method used during the purchase.
   • Processing Time: Please allow 5-7 business days for the refund to reflect in your account after we have processed the return.

   For any questions or additional assistance, please contact us at care@aird.live. We are here to help!

5. Contact Us:

If you have any questions or need assistance with the replacement process, please contact our customer support team. You can reach us at:

• Email: care@aird.live
• Mailing Address: First Floor, Survey No 86, Krishraj Building, Sigma Tower, G-101, Road, near Indira School, Tathawade, Dattwadi, Pune, Maharashtra 411033.

Incorrect or Incomplete Orders:

In the event that you receive an incorrect or incomplete order, please contact our customer support team within 24 hours after receiving your order. We will investigate the issue and take appropriate action to resolve it, which may include sending the missing item(s) or correcting the order. Please ensure that you provide us with accurate and complete information when placing your order to avoid any discrepancies.

Additional Return/Refund Policies:

We are open to considering additional return/refund policies to better serve our customers. If you have any suggestions or specific requirements, please let us know by contacting our customer support team. We appreciate your feedback and will evaluate your suggestions for possible implementation.

Please note that this Return and Refund Policy applies only to purchases made directly through our website (www.aird.live). If you have purchased Nutri fresh mart products through a third-party retailer, please refer to their respective return and refund policies.

By making a purchase on our website, you acknowledge and agree to the terms and conditions of this Return and Refund Policy.

Last updated: [10/08/23]